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We attempted to investigate the issue, but due to the player's lack of response to our inquiries, we were unable to proceed and had no option but to reject the complaint. Player's withdrawal delayed due to pending account verification. The player from Brazil had been waiting since March 26th for account verification at 1xBet. Despite having provided all requested documents and waited beyond the 72-hour deadline stated in the platform’s terms, the player remained unable to withdraw funds or place bets. After the complaint was raised, the casino completed the account verification and the player successfully withdrew his funds. The player from Brazil had made three withdrawal requests on the 1xbet platform, which had remained unprocessed.
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The player had suspected the delay was a tactic by the online casino and had feared insolvency. We had attempted to investigate the matter and asked for additional information from the player. However, due to a lack of response from the player, we were unable to proceed with any further investigation or provide potential solutions. The player from South Korea faced continuous delays in verification and withdrawal processes by 1xbet after winning money from baccarat. Despite providing all requested documents promptly, the player experienced repetitive delays and generic responses from the casino for over 6 days.
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